Salon visit

• We ask that you please arrive 5 minutes prior to your first treatment to allow ample time to check-in and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed

• Our goal at Honeycomb Your Hair is for every client to leave our salon with complete satisfaction of your hair or lash service. In the case we have not met your expectations with your hair; we would like to invite you to contact us within 3 days of your appointment for a complementary adjustment to be scheduled within 10 days of your initial service. In the case we have not met your expectations with your lashes ; we would like to in invite you to contact us within 36 hours of your appointment for a complementary adjustment to be scheduled within 4 days of your initial service.

• Honeycomb Your Hair provides an array of complimentary refreshments including wine, water, fizzy water, and snacks. We ask that no outside alcohol be brought into the salon and none taken outside the salon at any time. To insure the safety of our staff and clients, we reserve the right to refuse service to any individual which appears intoxicated or under the influence.

• Gift certificates are available! They can be purchased through the site or directly through your stylist. Please be mindful that they have an expiration date of 3 months after issue.

• At this time to ensure proper performance of procedure, Honeycomb Your Hair is revamping client’s set-booking features. We promise it will be up and running again soon.
  

Late arrival/late cancellation/no-show policy

• If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guest treatments and are charged at full value. Appointment start time missed by 15 minutes or more may require re-scheduling and/or subject to our “No-show/cancellation policy”.

• Honeycomb Your Hair requires 24 hour notice for any cancellation of an appointment. Please make sure to call during business hours the day before your appointment in order to avoid any cancellation charges of 50% the cost of your scheduled service during a late cancel, and 100% of the cost of your scheduled service for no-showed appointments. This charge is to be settled over the phone at the time of your missed appointment or upon exit of your rescheduled appointment.

  Covid-19 Policies

• Please reschedule if you are experiencing any symptoms of any illness - any illness.

• Please come with a face mask if you’d like to wear one/or feel free to come without if not. I will have extra disposable ones on hand though if needed. My salon is still for the indefinite future that any time social distancing is possible to please practice it.

• I will continue to see only one client at a time for now unless they are a “bubble buddy”.So what’s a Bubble Buddy? This means any family/household member or close friend can make an appointment to be seen during your color processing time. Bubble buddy appointments have been open for awhile now for those that have asked about them directly! So if you’d like to bring your partner in for a haircut, or if you’d like to bring your best friend for a color service, during your service we can also arrange that. Y’all can occupy the same room (at all times you like) while in for your services! Make it a hair date!

• If you arrive early, it is preferred if you wait in your car - you can also text me when you arrive. My facility has opened the waiting area, however there is a lock on the front door that clients need assistance with to gain entry.

• Please try to continue to be mindful of social distancing while entering, leaving, and using the restrooms of the facility.

• Late Cancellation/No Show policy: We will be implementing the usual policy for cancellations (late or no-show). If you do not contact 24hrs prior to your appointment that you’re unable to attend, you will lose your appointment and be charged %50 of your estimated total service cost (or 100% if it’s 6 or less hours before scheduled start time). Our automated system will be sending out reminders. However, if you are unwell we will not be implementing our policy as long as we’re made aware of your illness a minimum of 6 hours ahead of time, so let us know as soon as possible so that we can adjust the schedule accordingly.